Effective Date: 01/05/2025
This Privacy Policy applies to the website located at checkmyeligibilityau.com (referred to in this Privacy Policy as “Check My Eligibility”, “we”, “us” or “our”). By accessing or using Check My Eligibility, you agree to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.
1. What information we collect
The personal information we collect may include:
• Name and contact details (email, phone number, address);
• Details about your superannuation fund and insurance requirements;
• Employment information and leave details;
• Information about your injury or illness, including its location and duration, and whether you have made a personal injury claim;
• Age;
• IP address and date/time of your access to our Website;
• Communications you send us, including survey responses, testimonials, feedback, or complaints.
2. How we collect personal information
We may collect personal information directly from you when you:
• Complete a form or questionnaire on our Website;
• Register interest in our services;
• Communicate with us via email, phone, or online chat;
• Otherwise choose to provide personally identifiable information.
We may also automatically collect certain technical data through cookies or similar tracking technologies when you use our Website.
3. Cookies and tracking technologies
We may use cookies and similar technologies, such as web beacons or pixel tags, to understand how you use our Website, improve your experience, deliver relevant content, and analyse Website traffic. Cookies by themselves do not tell us your email address or other personally identifiable information.
4. Sensitive information
In providing our services, we may collect sensitive information, such as details about your health or medical history, necessary for assessing your potential insurance claim. We will only collect this information with your consent or as otherwise permitted by law.
5. How we use your information
We may use your personal information to:
• Provide our services, including connecting you with lawyers;
• Personalise your experience and improve our Website;
• Contact you about your claim or service inquiries;
• Send you marketing communications related to our services, which you can opt out of at any time;
• Understand how our users as a group use the services and resources provided on our Website;
• Comply with our legal obligations.
6. Direct marketing
By using our Website and providing your personal information, you consent to us contacting you with information about our services or related promotions. We will only use your personal information for direct marketing if you have provided it directly to us and it is material you would reasonably expect to receive. You can opt out at any time by following the unsubscribe instructions in our communications or by contacting us at checkmyeligibility@gmail.com.
7. Who we share your information with
We may share your information with:
• Lawyers or law firms we partner with to connect you with legal assistance;
• Service providers who assist us in operating our Website and services (e.g., IT providers);
• Government agencies or regulators if required by law.
8. Cross-border disclosures
We may store or process your personal information on servers located outside Australia. Where we do so, we will take reasonable steps to ensure overseas recipients do not breach the Australian Privacy Principles.
9. How we store and protect information
We store your information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include encryption, secure servers, and restricted access to personal information.
10. Data retention
We retain personal information as long as necessary to provide our services and comply with legal obligations. If you request, we will delete or anonymise your personal information, unless we are legally required to retain it.
11. Accessing and correcting your information
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. To make a request, please contact us at checkmyeligibility@gmail.com. We will take reasonable steps to help verify your identity before granting access or making corrections.
12. Minors
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years old. If we learn we have collected personal information about an individual under 18, we will delete it as soon as practicable.
13. Complaints procedure
If you have a complaint about how we handle your personal information, please contact us at checkmyeligibility@gmail.com. We may seek further information from you to clarify your concerns. If we find your complaint is substantiated, we will work with you to resolve it. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
14. Limitation of liability
While we take reasonable steps to protect your personal information, we cannot guarantee the security of any information you transmit to us or receive from us online. To the maximum extent permitted by law, we disclaim liability for any loss, damage, or unauthorised access arising from your use of our Website or the transmission of information to or from us.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website. Changes take effect immediately upon posting. Continued use of our Website indicates your acceptance of any updated Privacy Policy.
16. Governing law
This Privacy Policy is governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts in Victoria.
17. Contact us
For questions about this Privacy Policy or your personal information, please contact us at checkmyeligibility@gmail.com.
